Thank you for purchasing digital products from leaks2crazy. Due to the nature of digital products, we have a specific refund and return policy. Please read the following carefully.
Digital Products
All products sold by leaks2crazy are digital and delivered electronically. This includes graphics, templates, add-ons, and other downloadable content. Once a digital product has been downloaded or accessed, it is considered “used.”
Refund Eligibility
Due to the nature of digital products, we generally do not offer refunds or returns once the product has been downloaded or accessed. However, we may consider refunds in the following specific circumstances:
- Defective Product: If the digital product is defective and unusable, please contact us within 7 days of purchase with a detailed description of the issue and any relevant screenshots or error messages. We will investigate the issue and, if the product is indeed defective, we will provide a replacement or a refund at our discretion.
- Incorrect Product: If you received the wrong digital product, please contact us within 7 days of purchase. We will provide you with the correct product as soon as possible.
- Duplicate Purchase: If you accidentally purchased the same product twice, please contact us within 7 days of the duplicate purchase. We will verify the duplicate purchase and issue a refund for the second purchase.
Non-Refundable Situations
Refunds will not be granted in the following situations:
- Change of Mind: If you simply change your mind after downloading the product.
- Accidental Purchase: If you accidentally purchased the product without reading the description.
- Lack of Technical Skills: If you lack the necessary technical skills to use the product. We recommend ensuring you have the required skills and software before making a purchase.
- Compatibility Issues: If the product is not compatible with your software or system, and this was clearly stated in the product description.
- Minor Issues: For minor issues that do not significantly affect the usability of the product.
- After 7 Days: Refund requests made more than 7 days after the purchase date.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at lowellrylan@gmail.com with the subject line “Refund Request” and include your order number, the name of the product, and a detailed explanation of the reason for your refund request.
- Provide Evidence: If applicable, provide screenshots, error messages, or any other evidence to support your claim.
- Wait for Review: Our support team will review your request and respond within 3-5 business days. We may ask for additional information to help us assess your request.
Refund Process
If your refund request is approved, we will process the refund to your original payment method. Please allow 7-10 business days for the refund to appear in your account. We will notify you via email once the refund has been processed.
Exchanges
We do not offer direct exchanges for digital products. If you are experiencing issues with a product, we will either provide a replacement or a refund, as described above.
Free Products
Our refund policy does not apply to free products. If you encounter any issues with a free product, please contact us, and we will do our best to assist you.
Contact Us
If you have any questions or concerns about our refund and return policy, please contact us at:
lowellrylan@gmail.com
We are committed to providing high-quality digital products and excellent customer service. Thank you for your understanding.
